Property Host II

What You'll Be Responsible For

As the Property Host II for our New England region, you'll serve as the lead on-site manager of our Killington property in Killington, Vermont, with responsibility for all day-to-day operations. You'll be responsible for creating exceptional guest experiences, maintaining high property standards, overseeing housekeeping and maintenance, managing inventory and vendor relationships, monitoring property financial performance, and ensuring the hotel operates efficiently and consistently. Approximately 85-90% of your time will be dedicated to Killington, with the balance spent providing cross-training and operational support to other Weekender properties in the New England region as needed.

Reporting to the Area General Manager, you'll work independently to solve problems, make operational decisions, and serve as the primary leader on-site. You'll play a key role in the property's soft opening and help guide operations through a multi-phased construction process as the hotel works toward full operational stability. As the property grows, you'll collaborate with additional guest services and housekeeping team members and partner with food and beverage leadership as the restaurant and bar come online. This role also participates in an on-call leadership rotation and travels within the New England region based on business needs.

Success in this role comes from balancing exceptional hospitality with strong operational execution, proactively identifying opportunities for improvement, maintaining brand standards, and creating a welcoming, well-run property for guests and team members alike.

Essential Duties and Responsibilities

Including but not limited to:

Guest Experience

• Deliver an exceptional guest experience from arrival through departure. • Oversee daily guest operations, including check-in, check-out, reservations, and guest communications. • Collaborate with and support additional guest services team members to deliver consistent, high-quality service. • Resolve guest concerns and service recovery situations promptly and professionally. • Maintain a visible presence during peak operating hours while ensuring brand standards are consistently upheld.

Property Operations

• Oversee the daily operation of the property to ensure cleanliness, safety, and operational excellence. • Complete opening and closing procedures and ensure properties remain guest-ready at all times. • Conduct routine property inspections and proactively identify operational or maintenance concerns. • Support the property's soft opening and phased construction process, coordinating with the Area General Manager, contractors, and project leads to minimize guest impact as new amenities come online. • Partner with food and beverage leadership as the restaurant, bar, and other amenities come online, ensuring a coordinated guest experience across all areas of the property. • Coordinate with maintenance and third-party vendors to ensure timely completion of repairs and services, stepping in to perform hands-on maintenance tasks as needed.