Revenue Assurance Director_FIRA1N

What You Can Expect

As our Revenue Assurance Director, you will play a critical role in shaping the future of ENGIE North America’s Retail Energy billing organization. You will lead the billing strategy, strengthen operational and financial controls, advance automation and transformation initiatives, and ensure our billing capabilities are positioned to meet the evolving needs of the business and our customers. In this senior Operations leadership role, you will influence the broader meter-to-cash strategy and collaborate across Finance, IT, Customer Care, Collections, Sales, and other functions to enhance business performance, reduce operational and revenue risk, and create a scalable, high-performing billing organization. This position is based in Houston, TX, and reports to the Head of Operations.

Key Responsibilities:

• Set the strategic direction for Retail Energy billing, aligning capabilities, processes, technology, and talent with broader business priorities • Own overall billing performance, including accuracy, timeliness, controls, operational risk, and customer impact • Establish a strong governance and control framework that provides visibility into billing performance, exceptions, emerging risks, and financial exposure • Develop KPIs and executive-level insights that enable proactive decision-making and continuous performance improvement. • Drive transformation of the billing operating model through automation, standardization, technology, and process simplification • Provide business leadership for billing system enhancements, implementations, testing, operational readiness, and stabilization • Influence the broader meter-to-cash lifecycle, partnering across organizational boundaries to address upstream root causes and downstream impacts • Strengthening the connection between billing performance, customer experience, collections, revenue protection, and financial outcomes • Lead resolution of significant or systemic billing risks and ensure sustainable corrective actions are implemented • Build organizational capability through strong leadership, talent development, succession planning, and clear accountability

What You’ll Bring

• You hold a bachelor’s degree in business, Finance, Accounting, Economics, Information Systems, Engineering, or related field • You have progressive leadership experience in billing, retail energy operations, revenue operations, financial operations, or related discipline • You have Professional and concise Experience with the VertexOne system is advantageous • You have demonstrated success leading complex operational teams and driving large-scale transformation and process improvement initiatives • You have experience within the retail electricity and/or natural gas industry • You are knowledgeable in operational controls, financial processes, data, technology, and performance management. • You are a strategic and analytical leader with exceptional problem-solving, executive communication, and cross-functional leadership skills