Service Concierge

Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience? The C. Harper Auto Group is looking for a dedicated and self-motivated Service Concierge to join our team. In this pivotal role, you'll be the face of our customer service operations, helping clients navigate the service process by coordinating vehicle pick-ups, overseeing maintenance appointments, and ensuring timely vehicle returns. As a Service Concierge, you'll play a key role in enhancing our customers' overall experience by delivering top-tier service with a smile.

Why C. Harper Auto Group? For over 41 years, we've built a reputation for excellence in the automotive industry, serving as a trusted name across multiple brands including Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. We take pride in our family-owned, community-centered approach to business. When you join C. Harper Auto Group, you become part of a supportive, inclusive work environment where your career can thrive.

What We Offer:

• Competitive Compensation: We offer pay rates that exceed industry standards for customer service roles, with numerous opportunities for growth and advancement throughout your first year and beyond. • Career Advancement: Our rapid promotional track rewards exceptional work ethic and performance. You can accelerate your career by taking advantage of growth opportunities. • Comprehensive Insurance Coverage: Full medical, dental, and vision insurance options, including a no-cost medical plan for employees. • 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan. • Paid Time Off: Enjoy pro-rated paid time off starting on your 91st day of employment. • Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity. • Life Insurance: Complimentary life insurance with options to purchase additional coverage. • Family-Oriented Culture: Be a part of a family-owned business that has been a staple in the community for over four decades. You'll work in a supportive environment that feels like family.

Key Responsibilities:

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership. • Customer Interaction: Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued. • Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick-ups and returns. • Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections. • Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination. • Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles. • Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty. • Team Collaboration: Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.