Manager, CMS - Supplier Management

Job Summary

Supply Chain Management (SCM) is responsible for the commercial and risk management of the Bank’s external third-party supplier relationships. Contract Management Services (CMS) is a newly established enablement hub within SCM that provides Contract Owners and Category Managers with expert support and guidance across the contract lifecycle to reduce risk, minimise rework and enable Contract Owners and Category Managers to focus on strategic priorities.

To meet increasing business demand, CMS is seeking a candidate with strong Supplier Management experience and the credibility to engage effectively with stakeholders across SCB business functions. The successful candidate will be responsible for supporting key priorities by influencing and executing Supplier Management activities in collaboration with business stakeholders and relevant support teams.

Key Responsibilities

• Support CMS teams in accelerating the delivery of efficiencies and advancing CMS services across the Bank and all applicable categories, ensuring alignment with the Bank’s overall procurement lifecycle objectives. • Drive initiatives to optimize value creation through effective supplier management and contract management. • Execute supplier relationship management through periodic supplier lifecycle reviews, supplier segmentation, maintenance of supplier profiles, performance scorecard assessments, spend analytics, stakeholder and supplier engagement activities, governance reviews, risk management, and the identification of opportunities to enhance supplier value and business outcomes. • Understands and can interpret the risk and commercials obligations within a contract. • Collaborates with key stakeholders to ensure alignment of preferred channels and supplier engagement approach. • Provide regular updates, dashboards, and reports to senior management on supplier management activities and performance, including progress updates on key initiatives. • Monitor and improve end user experience. • Be accountable for data quality for any information produced and maintained within the responsibilities performed under CMS. Ensure data quality is maintained to the required standards. • Support stakeholders in managing and resolving any disputes or issues that arise during the contract lifecycle. • Assist stakeholders in achieving their strategic objectives through careful management of relevant supplier relationships. • Provides strategic oversight for all categories within CMS services, ensuring timely and effective resolution of stakeholder issues across the Bank. • Represent the function when required to drive and support continuous improvement initiatives. Activities include requirements gathering, prioritization of SCM/business/function needs, adoption planning, ad hoc system testing, and collaboration with key stakeholders on initiatives related to digital transformation and enablement in line with Bank objectives. • Identifies opportunities to align to the banks sustainability agenda and drives the actions to deliver against applicable targets. • Support the ideation and development of technology advancements (e.g., AI, automation, tooling) to enhance and scale CMS capabilities. • Drive adoption of category strategies and embedding sustainability as part of the CMS processes. • Support the input of design and requirements for the platform and tools strategy for CMS. • Play a role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization. • Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility. • Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders including Strategic Supplier Relationship Managers, Sourcing Teams, Legal, Compliance, Finance, Business Units, and applicable suppliers. • Understands the geo-applicable stakeholder mapping for escalation management. • Understands the supplier engagement risk profile to ensure risks are managed by the applicable risk control groups. • Support key stakeholders where applicable to mitigate risks associated with CMS, including financial, operational, and reputational risks. • Support effective governance and controls for supplier risk management across the bank. • Support the resolution of risk exceptions. • Support regulatory driven contract changes. • Support the development and implementation of risk management strategies to minimize potential disruptions in the supply chain. • Maintain governance discipline for CMS processes, service performance and manage change. • Drive performance of the team to meet or exceed targeted metrics Establishes metrics and performance measures of the end-to-end process to drive continuous improvement. • Acts as a key point of contact for Businesses and Functions and SCM MT for assigned CMS support matters • Point of contact for resolving assigned escalations for assigned categories, contracts, suppliers or/and businesses till resolution