• Customer sales and service for PP clients: provide professional, comprehensive, and tailor-made financial services to Priority Private clients at asset allocation and wealth management, keep improving customer satisfaction and stickiness.
• Understand, acknowledge, and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
• Cooperate with any investigations or reviews on regulatory failure such as accountability review.
• Study Portfolio Management Strategy based on customer’s needs and wealth planning concept, provide PP clients with professional, comprehensive, and tailor-made investment and insurance planning services, including saving, investment, education, and retirement, as well as asset allocation and wealth inheritance proposals.
• Maintain good and warm relationship with PP customers and deliver superior customer service to ensure PP customers’ needs are well met. Continuously improve customer’s satisfaction and loyalty.
• Enhance bank-customer relationships by expanding existing portfolio holdings of PP clients; Regularly review customer's asset allocation, and seek matching points between customer needs and banks’ on-shelf products, and assist to complete the application process.
• Proactively engage with potential Priority Clients and explore their financial and investment needs; achieve performance targets such as client engagement, portfolio planning and revenue targets.
• Accountable for implementing and complying with AML requirements when performing duties.
• Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments.
• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
• Keep updated on the events in the financial industry.
• Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work.
• Ensure timeliness & managing customer’s complaints.
Strategy
• Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
• Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
• Responsible for executing and supervising the Budget process.
People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.
Governance
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams
Selection Criteria:
• Full time bachelor’s degree, or AMAC Fund Qualification Certificate Holder.
• Top performer in city ranking, with more than 5 years’ frontline sales experience in banking or financial services industry.
• No severe conduct case in last 1 year.
• Solid knowledge of financial products and services, banking procedures, equities markets, unit trusts and other personal investment services.
• Candidates with CFP/AFP/CFA, or other certificates related to Wealth Management are preferred.
• Good investment counseling and analytical skills.
• Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations.
• Team player who shows initiative and assertiveness.
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
• Good command of both spoken and written English and Mandarin
职位要求：
• 全日制大学本科学历，或持有基金从业资格证书。
• 所在城市的销售业绩优异者，具有5年以上的银行和金融服务行业的前线销售经验。
• 近一年内无严重违规记录。
• 熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。
• 持有财富管理类、国际金融理财师（CFP）或相关证书（AFP，CFA等）者优先考虑。
• 具备良好的投资咨询和分析技巧。
• 出色的人际关系能力和沟通能力，能在复杂场合应付自如。
• 具有团队意识，主动坚定。
• 有上进心，能自我激励，不断提高人际交流能力和技巧，以满足工作要求。
• 具备较好的中英文口头及书面沟通能力。
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manager from time to time.
• 除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。
• Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements or failing to pass the CPBB Essentials or WM Introduction Certification, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employees which have passed the probation, failing to pass the CPBB Essentials or WM Introduction Certification will be taken as assessment basis for job incompetency.
• 以上的主要工作职责和岗位聘任要求是用于考核试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过CPBB Essentials测试或理财产品介绍资格认证测试的，则该员工将被视为不符合试用期的录用条件，银行有权立即终止员工的劳动合同；对于已过试用期的员工，未能通过CPBB Essential测试或理财产品介绍资格认证测试的，将作为不胜任工作工作岗位的考核依据。
• Before attending and pass the CPBB Essentials and WM Introduction Certification course, the employee should not perform any kind of business communication / engagement to customers.
• 对于还没有参与并通过CPBB Essential入职培训或理财产品介绍资格认证测试的员工, 禁止跟客户有任何业务上的交流。
• Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.
• 请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
