Resilience Manager - MVB

Job Summary

• Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management. • Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution. • Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. • The Resilience Manager is accountable for embedding resilience-by-design across the HKRS & GDC W programme. The role ensures that technology recovery capabilities, controls, testing and plans meet internal resilience standards and external regulatory expectations, while enabling safe delivery of major infrastructure transformation.

Key Responsibilities

MVB Implementation & Delivery • Lead implementation activities for the MVB programme across priority markets. • Coordinate identification and mapping of critical business services, processes, applications, infrastructure, and dependencies. • Support development of recovery strategies aligned to severe but plausible disruption scenarios, including cyber-attacks and prolonged data centre outages. • Ensure alignment between MVB capabilities, operational resilience frameworks, and crisis management arrangements. Stakeholder & Country Coordination • Partner with country resilience teams to understand local regulatory obligations and recovery expectations. • Manage engagement with business, operations, technology, cyber, and infrastructure stakeholders. • Balance global resilience objectives with local operational requirements and market constraints. Regulatory & Governance Support • Support regulatory engagement activities and responses relating to operational resilience and recovery preparedness. • Ensure implementation aligns with expectations from regulators such as Monetary Authority of Singapore, Prudential Regulation Authority, and other applicable regulators. • Prepare governance updates, implementation reports, risk assessments, and management presentations. Testing & Recovery Readiness • Oversee planning and execution of recovery simulations and cyber resilience exercises. • Validate recovery capabilities, operational workarounds, and response procedures. • Ensure lessons learned are tracked and integrated into continuous improvement activities. Risk & Dependency Management • Identify implementation risks, interdependencies, and recovery gaps across markets. • Track remediation plans and escalate issues impacting resilience objectives or regulatory commitments.