Patient Financial Advocate
About this role
1 © Firstsource Solutions Limited | September 8, 2026
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM)
services. Firstsource specialises in helping customers stay ahead of the curve through transformational
solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the
US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering
complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial
Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Patient Financial Advocate
Job Type: Full Time
Grade: H2
Function/Department: Eligibility Services
Reporting to: Manager – Eligibility Services
Pay Range: XXXXX
Role Description: The Patient Financial Advocate is responsible to screen patients on-site at
hospitals for eligibility assistance programs either bedside or in the ER. This includes providing
information and reports to client contact(s), keeping them current on our progress.
Roles & Responsibilities
• Continuously review the hospital census or follow established referral procedures to
consistently identify self-pay patients throughout the day.
• Screen patients referred to Firstsource for eligibility assistance programs at the State,
County, and/or Federal levels.
• Initiate the application process at the patient's bedside when feasible. • Identify specific patient needs and assist them in completing enrollment applications