EXECUTIVE N - APPLICATION TECHNOLOGIST

Role Purpose : The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects.

Key Responsibilities

Technical Diagnostics & Solutioning

• Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements. • Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators. • Identify root causes at problem sites and recommend suitable product systems and application methodologies. • Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.

Project Site Support & Execution Supervision

• Provide on-site support for mega-sites, strategic accounts and complex/high-value executions. • Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems. • Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality. • Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement.

Quality Assurance & Service Management

• Monitor adherence to approved specifications, standard application procedures and quality expectations. • Undertake site audits and identify execution risks before they become service issues. • Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions. • Drive reduction in repeat complaints, service escalations and compensation payouts.

Customer, Account & Sales Support

• Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams. • Support product/system approvals, technical discussions, presentations and site conversions. • Train applicators and site teams on correct application practices, system limitations and execution controls. • Provide competitive intelligence and site learnings to improve solutioning and account conversion.