GSOC Manager

Overview

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Pay Rate

Job Description

GSOC Program Manager

Allied Universal® Enhanced Protection Services | Risk & Consulting Group

Pay is $83,200 annually

Hours are Monday through Friday, 9am to 5pm, flexibility required, based on business need

Position Overview

Allied Universal® Enhanced Protection Services, within our Risk & Consulting Group, is seeking a GSOC Program Manager to lead and oversee the day-to-day operations of our Global Security Operations Center (GSOC).

The GSOC Program Manager is responsible for protecting personnel, assets, and facilities through effective operational leadership, incident management, threat monitoring, and continuous program improvement. This role serves as a key liaison between clients, internal stakeholders, and global security teams to ensure operational excellence, strengthen security capabilities, and align security operations with business objectives.

The ideal candidate combines strong leadership and program management skills with hands-on experience in global security operations, physical security technologies, incident response, and cross-functional collaboration.

Key Responsibilities

Operations Management

• Provide strategic leadership and oversight of GSOC operations, ensuring effective monitoring, incident response, and business continuity support across a global environment. • Serve as the primary point of contact for the GSOC, coordinating with client stakeholders, internal partners, and global operations teams to ensure consistent service delivery and operational alignment. • Lead incident escalation and response coordination, including real-time decision-making, stakeholder communications, and post-incident reviews. • Develop, implement, and continuously improve GSOC policies, standard operating procedures (SOPs), incident response plans, and operational standards. • Manage, coach, and develop GSOC personnel through training, performance management, quality assurance audits, and operational readiness exercises. • Oversee threat intelligence, risk monitoring, and enterprise-wide security event management, delivering timely, actionable information to relevant stakeholders. • Drive operational excellence through key performance indicator (KPI) tracking, trend analysis, reporting, and data-driven recommendations to improve response times, efficiency, and program effectiveness. • Lead the implementation of new technologies, security systems, and process improvements while supporting field security teams, site stakeholders, and vendor relationships. • Ensure compliance with client requirements, contractual obligations, and industry best practices through regular audits, assessments, and ongoing program evaluations.