Clerk RTV- OM
About this role
Clerk RTV - OM
Summary
The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals.
Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.
• Review RTV warehouse inventory and collect required information for RMA number application to vendor. • Apply for RMA number to vendor according to suppliers requirements. • Receive Vendor RMA# answering vendor email or phone calls in timely manner. • Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment. • Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments. • Trace shipments and provide vendor shipment pre-alert. • Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions. • Issue credit or debit note if needed base on vendor request. • Upload vendors shipping advice into LMS system. • Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier. • Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target. • Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference. • Review back order report periodically to ensure vendor arranged shipment is within the committed date. • Collect RTV Results from vendor and upload into myService or prepare report for price team. • Other duties as assigned.
Warehouse Efficiencies
• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels. • Keeps warehouse organized and clean at all times.
Team Building/Leadership
• Responsible for maintaining a positive work environment while supporting the companys culture. • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
Qualifications
Education and/or Experience
• High school diploma or equivalent is required. • Must have experience in Microsoft Office.
Essential Skills: