Chief Operating Officer

Location: Pensacola, FL or Nashville, TN

Position Type: Full-Time, Salaried (Exempt)

Travel Required: Yes

Responsibilities/Duties

• Lead the operational launch of the Andrews Intelligence Platform, from beta through commercial rollout, with full ownership of integration, delivery, and follow-through. • Drive execution across all Andrews Athlete assets, ensuring that technology, content, clinical, partnership, and commercial workstreams are aligned and moving on schedule. • Partner with the Chief Technology Officer to make sure the technology team has the resources, priorities, and business requirements it needs to build and ship the platform. • Get to the ground truth of business and customer needs and translate them into clear operating plans, milestones, and accountability across the team. • Manage the platform's unit economics, including AI model and token costs, usage-based cost scaling, and the subscription and pricing model that offsets those costs at scale. • Develop and execute the go-to-market strategy for the platform's athlete, parent, coach, and organization audiences. • Coordinate with leadership to draw on the Andrews Way resources, including physician expertise, content, and partner relationships. • Build the operating infrastructure the business needs to scale, including processes, systems, vendor relationships, reporting, and key performance indicators. • Support capital raising efforts by providing operating plans, metrics, and updates for investor and advisory board conversations. • Recruit, develop, and lead an operations team as the business grows. • Provide regular reports and updates to executive leadership. • Other duties and projects as assigned.

Qualifications

• Bachelor's degree required; MBA or other relevant advanced degree preferred. • 10+ years of operating experience, including senior leadership roles responsible for scaling a business, launching a product, or running complex, multi-stakeholder operations. • Demonstrated track record as an operator who drives execution and delivery; experience building technology is not required, but working effectively alongside technical teams is. • Working understanding of AI and software platform economics, including usage-based costs, subscription pricing, and go-to-market models. • Strong process and systems orientation, with the discipline to build structure in an early-stage, fast-moving environment. • Experience in sports, sports medicine, healthcare, or consumer technology preferred. • Excellent leadership, communication, and interpersonal skills, with the ability to work across executives, physicians, partners, and investors. • Coachable and eager to learn in a fast-paced, evolving environment. • Self-starter with the ability to manage multiple priorities and work independently.