Senior Account Representative - Customs Brokerage

Senior Account Representative - FFW

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Serves as the customer service liaison between GEODIS and the customer • Select appropriate carrier and routing based on shipment characteristics or customer requirements • Processes all documents and information requests received from GEODIS • Opens files, enters notes, information and document requests in Cargowise system • Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed • Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors • Files document requests, correspondence and documents in a file folder identified by the applicable shipping number • Coordinates shipping details with overseas agent • Convert and verify shipment weight and volume • Calculate rates and price conversions; profit and loss analysis • Assist customers with question complaints, requests, tracking and tracing • Completes invoicing requirements accurately and within Company DETI time requirements • Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level • Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations • Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability • Ensure email and telephone calls are promptly and politely answered

What you need:

• Intermediate proficiency in AS400 and Cargowise • Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience • Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry • Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form