Sr. Fire Alarm Service Technician

The Hiller Companies, LLC has an immediate opening for Senior Fire Alarm Service Technician. If you are an experienced fire alarm professional with a passion for technical excellence, leadership, fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary: A Senior Fire Alarm Service Technician is responsible for leading complex inspections, testing, maintenance, troubleshooting and repair of fire alarm systems in accordance with industry standards and regulations. The Senior Fire Alarm Service Technician plays a critical role in safeguarding lives and property by resolving advanced technical issues, ensuring high-quality service, mentoring technicians, supporting operational efficiency and providing expert guidance to valued customers.

Key Responsibilities:

• Lead routine and complex inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation and code compliance • Review and prepare detailed reports documenting inspection findings, test results and any related deficiencies or non-compliance issues observed, ensuring accuracy and compliance with NFPA codes and standards • Diagnose complex system malfunctions and perform advanced repairs, identifying and resolving issues with wiring, circuitry, devices, networks and software • Lead responses to priority service calls and emergency requests, diagnosing critical problems and implementing effective solutions to restore system functionality • Develop and perform preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong system life, improve reliability and prevent downtime • Ensure all service activities are documented accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform • Partner with Deficiency Sellers to provide detailed inspection reports, material needs, repair scopes and other job-related notes needed to prepare and deliver accurate estimates in a timely manner while ensuring customer satisfaction • Serve as a trusted technical resource for clients by scheduling and coordinating work, explaining inspection findings, resolving concerns and recommending system upgrades or improvements • Work closely with Service Coordinator(s) to optimize work orders, material requisitions, technician assignments and job scheduling, focusing on efficiency, productivity and customer satisfaction • Mentor and provide technical guidance to junior technicians, support quality assurance and maintain a clean and organized work environment while adhering to all safety guidelines, protocols and procedures