Front End Manager

Essential Job Functions:

• Promote and maintain efficient and courteous service to customers at all times to ensure that “No more than two customers waiting in line” policy is always followed. • Supervise and monitor the total functions of the front end. • Supervise and monitor all cashiers, courtesy clerks, and fuel associates. • Supervise and monitor the computer room operator and coordinate lane pick-ups. • Maintain security of safe and change funds. • Count safe during scheduled shifts. • Know and enforce security policies and procedures for store safes. Keep safes locked at all times. • Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times. • See that all cash, deposits and pick-ups are properly handled. • Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed. • Promote use of ValuCard. • Monitor and enforce coupon handling procedures. • Monitor supply usage. • Promote and maintain good housekeeping on the front end including: • Clean check stands • Clean store fronts (inside and out) • Keep shopping carts clean and litter free • Keep parking lot free of debris and stray shopping carts • Keep adequate number of shopping carts on front end at all times. • Know and enforce company dress code policies including proper use of name tags. • Ensure that all funds are maintained and secured. • Follow all policies and procedures regarding any and all rental equipment • Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, and any other age restricted products • Know, follow and enforce all federal and state laws and company procedures regarding WIC and processing of EWIC. • Maintain and enforce all policies and procedures for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt. • Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks. • Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees. • Follow and enforce all policies and proper procedures on banking and armored car services. • Follow proper procedures for the sale of Money Transfers, Money Orders, Postage Stamps, Coin Machines, Hunting and Fishing License, Rentals, Promotional Tickets and Lottery/Lotto tickets. • Ensure that all front end associates take all breaks and lunches as scheduled. • Verify all funds received from bank in accordance with company policies and procedures or armored car services. • Answer and facilitate all incoming phone calls. • Know, follow, and enforce all company policies regarding child labor laws. • Assist in giving produce tests to authorized cash register operators on weekly basis. • Assist in keeping checkout lines moving as fast as possible. • Assist cashiers in unloading the bottom of shopping carts. • Know, follow, and enforce all anti-money laundering (AML) policies and money service business (MSB) compliance. • Other duties may be assigned as needed.