Insurance Operations Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Insurance Operations Specialist supports the day-to-day operations of Volvo Insurance Services (VIS) and insurance tracking activities for Volvo Financial Services (VFS). This role combines insurance servicing, compliance monitoring, reporting, data analysis, and vendor management to help reduce risk, improve customer and dealer experiences, and drive operational excellence. Using tools such as Power BI and operational reporting, the specialist identifies trends, resolves exceptions, and recommends practical solutions that enhance service quality and business performance. The specialist collaborates closely with customers, dealers, insurance partners, vendors, and cross-functional teams across Risk, Credit, Collections, Legal, Finance, Remarketing, and Syndication.

This position is part of an on-site team in Greensboro, NC reporting to the US Manager, Insurance Operations and Account Management.

Core Responsibilities:

• Work insurance exceptions by partnering with agents, dealers, customers, and internal teams to obtain and maintain compliant coverage for vehicles and equipment in insurance default. • Respond to insurance-related questions, resolve complex coverage issues, approve and document deductible exceptions within authority limits, and negotiate exception requests with customers and Risk. • Manage the insurance tracking vendor relationship, including service performance, issue resolution, data quality, regular communication, and continuous improvement. • Monitor insurance tracking activity, expiring coverage, certificates, and exposed assets; take proactive action to reduce portfolio risk and ensure timely resolution. • Develop and maintain Power BI dashboards and recurring or ad hoc reports that track KPIs, trends, exceptions, turnaround times, portfolio exposure, vendor performance, and compliance. • Analyze operational data to identify root causes, emerging risks, process gaps, and improvement opportunities; present clear findings and recommendations to leadership and business partners. • Process and review insurance transactions and documentation, including quotes, new business, billing, policy changes, endorsements, renewals, cancellations, applications, certificates, and proposals. • Maintain accurate and compliant electronic files while following company standards, regulatory requirements, carrier guidelines, established workflows, and record-retention expectations. • Build strong relationships with customers, dealers, agents, carriers, vendors, sales colleagues, and cross-functional teams to resolve issues and support business objectives. • Use creative and critical thinking to improve procedures, controls, reporting, training, customer experience, and automation opportunities. • Provide responsive customer service through approved communication channels and ensure assigned transactions, inquiries, and follow-up activities are completed accurately and on time. • Support sales goals, accounts receivable activities, special projects, and other responsibilities as assigned