PT Access Svcs Registrar I / PAS HOCC

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Position Summary:

Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties. This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

Position Responsibilities:

Exhibits excellent communication and customer service skills at all times

• Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone. • Problem solving skills • Demonstrate patience and understanding • Serve as first/initial point of contact for incoming calls related to patient’s privacy and services. Documentation of individualized visit with patient at time of service. • Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors. • Utilize listening and comprehensive skills. • Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking • Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations. • Practices sound decision making as it relates to patient privacy and safety standards. • Interact with patients, caregivers, family members to serve as the intermediary. • Assesses the need to correspond with the patient’s with health care representative or conservator to complete the registration process