Telecommunications Technician

Description

POSITION: Telecommunications Technician

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full Time

REQUISITION ID: EM09-191

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Top Secret/SCI

TRAVEL REQUIREMENTS: Up to 10%

E&M Technologies, Inc . is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Telecommunications Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command. NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Responsibilities:

• Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals. • Respond to user requests for assistance. • Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations. • Provide support and perform upgrades to platforms, train staff, and maintain daily logs. • Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e.,KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals). • Provide network/end user item initial and recurring training for all users. • Update networks/equipment and help ensure inventory is accurate. • Ensure ticketing system is kept up to date on network/system trouble tickets. • Route calls, transfer information, and handle administrative duties. • Complete various tasks such as typing, checking, and recording information. • Oversee the order and replacement of new hardware and software, including warranty claims. • Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex). • Assist in development/implementation of system documentation and operating procedures. • Research the selection and installation of new network/switching equipment, including hardware and software.