Salesperson

Description

Automotive Sales Consultant – One-Person, One-Price Sales Process

Mercedes-Benz of Fairfield | Fairfield, CA

Position Overview

Mercedes-Benz of Fairfield is looking for an experienced, motivated, and customer-focused Automotive Sales Consultant to join our team.

We operate under a One-Person, One-Price Sales Process , meaning our Sales Consultants take ownership of the entire customer experience, from the initial inquiry through vehicle delivery and post-sale follow-up.

Our One-Price philosophy is built around transparency, honesty, and providing customers with a straightforward buying experience. We present our best available pricing upfront, eliminating traditional back-and-forth negotiations and allowing our customers to make informed purchasing decisions with confidence.

We are specifically seeking candidates with current automotive retail sales experience who understand today's dealership environment, are comfortable working with CRM systems, and can confidently manage the entire sales process.

This approach empowers our Sales Consultants to build meaningful relationships, focus on customer needs, and take responsibility for delivering an exceptional experience at every stage of the process.

The ideal candidate is professional, self-motivated, organized, and driven to achieve sales goals while maintaining the highest standards of customer satisfaction and integrity.

Key Responsibilities

Customer Engagement & Prospecting

• Respond promptly to incoming internet, phone, and walk-in customer inquiries. • Proactively prospect for new business through phone calls, emails, text messages, referrals, and follow-up activities. • Build and maintain strong relationships with customers throughout the ownership experience. • Identify customer needs, preferences, budget, and vehicle requirements. • Deliver a professional, welcoming, and premium customer experience consistent with the Mercedes-Benz brand.

Sales Process & Vehicle Presentation

• Manage the complete sales process from greeting and needs assessment through closing and delivery. • Conduct professional vehicle presentations and product demonstrations. • Perform vehicle walkarounds and demonstrate vehicle features, technology, and benefits. • Conduct test drives and effectively communicate vehicle value. • Present new and pre-owned vehicle options, including available incentives, programs, and financing or leasing options. • Appraise customer trade-in vehicles and coordinate valuations with management. • Present our One-Price philosophy by confidently communicating transparent, upfront pricing. • Educate customers on vehicle pricing, available incentives, and applicable programs without relying on traditional negotiation tactics. • Work collaboratively with management when additional pricing considerations or approvals are necessary.