Receptionist - 40 Greek Street, Central London

The Role…

At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance

----------------------------------------

What's in it for you?

• Weekly Pay • Team meal whilst on shift prepared by our chefs • Soho Friends Membership • 50% Team discount on Food & Drink, 7 days a week • Staff Room Rates • Health Cash Plan (Option to add up to 2 additional dependents) • Dental Plan (option to add up to additional 2 dependents) • Birthday Day Off after 1 years continuous service • Up to 50% Staff Discount on Cowshed & Soho Home • In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. • Free Counselling Sessions • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. • Continuous training to develop yourself personally and professionally • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

----------------------------------------

Key duties…

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner. • Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. • Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. • Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. • Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. • Assist guests by checking/ retrieving their coats and/or items they left. • Build relationships with members and guests and communicate and red flags and positive feedback to management. • Influence a fun and positive atmosphere by being approachable and professional. • Assist management with new hires by training Soho Standards and steps of service expected daily. • Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently