FACILITY OPERATION SUPERVISOR MTM (SURABAYA)

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation , ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace , where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

This role responsible for overseeing daily facility operations and maintenance , ensuring reliable hard and soft services , managing vendors and contractors, and maintaining compliance with safety, quality, and service standards. The role focuses on optimizing facility performance, ensuring SLA/KPI achievement, coordinating issue resolution, and driving preventive and corrective maintenance to support smooth and efficient building operations.

Key Responsibilities

• Oversee daily facility operations and maintenance activities to ensure that hard and soft services are delivered in accordance with company standards. • Manage and supervise technical activities, housekeeping, security, and vendor/contractor operations. • Ensure preventive maintenance, corrective maintenance, routine inspections, and work orders are completed in accordance with Service Level Agreements (SLAs). • Handle facility complaints and issues, and coordinate with users and relevant departments to ensure timely resolution. • Ensure compliance with safety, regulatory requirements, service quality standards, and operational efficiency. • Prepare operational reports, evaluate vendor performance, and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Qualifications & Experience

• Minimum education of a Diploma (D3) or Bachelor's Degree (S1) in Facilities Management, Building Engineering, Mechanical Engineering, Electrical Engineering, Civil Engineering, or other relevant disciplines. • Minimum of 3–5 years of experience in Facility Management or Building Management. Experience as a Supervisor is an added advantage. • Familiarity with MEP systems (Mechanical, Electrical, and Plumbing), HVAC systems, utility systems, civil maintenance, housekeeping, security, and general facility services. • Experience in vendor/outsourcing management and monitoring SLA/KPI performance. • Strong leadership, problem-solving, communication, and coordination skills. • Proficiency in Microsoft Office. • Placement in Surabaya.