Patient Navigation and Care Coordinator

Why Planned Parenthood? Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work. In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services. About the Position The Patient Navigation & Care Coordinator (PNCC) plays a critical role in helping patients access timely, compassionate, and coordinated care across Hawaiʻi. Working closely with the Clinical Nurse Coordinator, case management, and health center teams, this position serves as a key resource for patients by coordinating travel logistics, facilitating care transitions, and building strong community partnerships that improve access to healthcare services. The PNCC supports patients across all PPGNHAIK service lines, with particular attention to the time-sensitive coordination required for abortion care. This role also helps ensure seamless transitions to ongoing prenatal care through the Bridges to Prenatal Care program and strengthens the network of community providers and support organizations serving patients throughout the islands. What You'll Do As the Patient Navigation & Care Coordinator, you'll help remove barriers to care by coordinating patient travel, connecting patients with community resources, facilitating referrals and care transitions, and building relationships with healthcare and social service partners. You'll combine strong organizational skills, cultural responsiveness, and a patient-centered approach to ensure patients receive the support they need throughout their healthcare journey. Key Responsibilities: Patient Navigation & Care Coordination

Guide patients through the care process by providing non-clinical navigation, scheduling support, and pre-appointment guidance. Coordinate warm handoffs to community obstetric providers for patients participating in the Bridges to Prenatal Care program. Ensure referrals, medical records, and care transition information are communicated accurately and efficiently. Follow up with patients and partner organizations to help ensure successful connections to ongoing care. Identify and escalate barriers that may impact access to services or continuity of care.

Travel & Logistics Coordination

Coordinate inter-island and same-island travel arrangements, including flights, transportation, and lodging when needed. Serve as the primary logistics coordinator for patients traveling for abortion care and other services. Connect patients with available practical support resources, travel assistance programs, and other funding opportunities. Troubleshoot barriers such as transportation disruptions, weather delays, childcare challenges, and scheduling conflicts. Partner closely with clinical teams to align patient travel needs with care schedules.