Assistant Store Manager

Overview Big O Tires Assistant Store Managers supervise store operations and perform customer service duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences Ensure prompt and consistent opening and closing of location based on store hours of operation Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities Promote sales through explaining benefits of service and products to customers Perform vehicle inspections, print vehicle owner's manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy Perform management functions in the absence of the store manager Assist in training and the execution of all company programs, policies, and procedures Guide staff in the resolution of difficult questions or customer concerns In coordination with the Store Manager, set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives Assist the Store Manager with the financial aspects of store operations including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and the collection of past due accounts; oversight of daily cash handling; coordinating and verifying daily bank deposit; and organizing, documenting, and processing all adjustments Help monitor employee productivity in accordance with established policy Assist the Store Manager with inventory replenishment bi-weekly and with month end physical inventory Assist the Store Manager in completing any necessary reports and providing information to company personnel as directed in a timely manner Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required Manage ticket average and profitability and assist store manager in meeting company expectations Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards Timely complete daily Today's Class Technician and other required training. All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.