Original Equipment (OE) Customer Service Representative Analyst

HOW YOU WILL MAKE AN IMPACT

SG 9/10

Demand Planning & Forecast Analysis:

• Support the collaborative forecasting process for assigned customer accounts by working with Sales, Operations, Customer Service, and customer planning teams. • Review and analyze customer forecast releases, identify demand variances, and communicate changes to stakeholders. • Maintain regular communication with customer analysts regarding forecast updates and demand planning activities. • Prepare and analyze forecast versus shipment performance reports and identify trends and opportunities for improvement.

Order Management & Customer Service:

• Monitor product availability and support supply continuity for assigned customer accounts. • Process and manage customer orders from receipt through delivery, ensuring accurate order execution and fulfillment. • Investigate and resolve order-related issues while serving as a key customer contact for supply chain execution matters. • Coordinate transportation schedules and support shipment planning activities to meet customer requirements. • Communicate potential supply or delivery constraints and assist in developing alternative solutions. • Monitor shipment status and delivery performance to ensure timely customer fulfillment.

Inventory Management:

• Maintain Production-Sales-Inventory (PSI) planning files and reports to support replenishment planning and inventory control. • Track inventory levels, production plans, and shipment performance against customer requirements. • Analyze inventory aging and support actions to reduce excess and obsolete inventory. • Collaborate with cross-functional teams to manage inventory transitions, phase-ins, and phase-outs.

Reporting, Analytics & Continuous Improvement:

• Develop and maintain supply chain reports related to demand forecasts, inventory performance, service metrics, and logistics costs. • Perform data analysis to identify trends, risks, and opportunities to improve customer supply chain performance. • Support continuous improvement initiatives focused on enhancing supply chain processes, data accuracy, and operational effectiveness. • Utilize supply chain systems and planning tools to support business operations and decision-making. • Participate in cross-functional and regional supply chain projects as required.

WHAT YOU BRING TO THE ROLE

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field. • Experience or internship exposure in demand planning, customer supply chain, logistics, inventory management, or operations. • Strong analytical and problem-solving skills with proficiency in Microsoft Excel and reporting tools. • Strong communication and organizational skills with the ability to manage multiple priorities. • Customer-focused mindset and ability to collaborate effectively across functions.