Account Manager - Pacific Time (PST)

Description

Shift: Pacific Time (PST)

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Role

As an Account Manager, you own the relationship with the medium to large scale provider offices we serve. You run the day-to-day, from onboarding through adoption, renewal, and growth, and you make sure every client feels the difference of working with Gifthealth.

You are also the voice of the client inside Gifthealth. You work directly with our Product team to turn what you hear in the field into solutions, partner with Patient Experience to resolve issues for provider groups, and work alongside Sales and Marketing. You bring modern tools, including AI, into how you analyze accounts and prepare for client conversations. Reporting to the Vice President of Gastroenterology, you will build trusted partnerships, spot growth opportunities early, and move quickly.

Key Responsibilities

• Oversees the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high-quality products or services. • Coordinates across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure accuracy and timeliness of deliverables. • Ensures projects stay on track by proactively communicating progress, risks, and changes to both clients and internal stakeholders. • Identifies upselling and expansion opportunities, support renewal efforts, and implement strategies to strengthen client relationships and reduce churn. • Reviews client usage, satisfaction, volume, and other KPIs, translating insights into strategic recommendations that improve outcomes and prevent issues. • Conducts sales calls, demos, and reconciliation meetings while preparing reports and presentations that highlight performance, value, and results. • Shares client feedback, trends, and opportunities to support product improvements, marketing efforts, and account strategy prioritization.

Personal Attributes

• You take initiative and are energized by growing new business • You operate with integrity and build trust quickly • You exercise sound judgment and make good decisions • You are a self starter who is passionate about healthcare and sales