Operations Manager – Strategic Projects & Planning
About this role
Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Key Responsibilities • Reporting to: SDP Office /Project Manager Function: Operations | Strategic Initiatives | Business Planning
Role Purpose
We are looking for a high-ownership, execution-focused Operations Manager to work closely with the SDP and VBU leadership to translate strategic priorities into measurable outcomes.
The role will act as the execution and planning arm of the SDP , combining operational governance, special-project ownership, business and workforce planning, and leadership follow-through across the VBU.
This is not a traditional PMO role . The successful candidate will be expected to own initiatives, influence stakeholders, solve problems and drive actions to closure .
Key Responsibilities
Operations & Governance
• Drive annual, quarterly and monthly operating plans aligned with VBU priorities. • Establish governance across delivery, workforce, quality, productivity, capability and operational excellence . • Build executive dashboards covering KPIs, milestones, risks, dependencies and actions. • Identify operational risks and bottlenecks early and drive resolution. • Establish a disciplined Plan → Review → Act → Close operating rhythm.
Strategic & Special Projects
• Independently own high-priority initiatives sponsored by SDP/VBU leadership from concept to closure . • Define project objectives, scope, milestones, owners, risks and success measures. • Lead cross-functional initiatives involving Delivery, HR, Talent Acquisition, Quality, Business Excellence, Training and other enabling functions. • Take ownership of complex or stalled initiatives and accelerate execution. • Provide crisp executive updates on progress, risks, decisions and outcomes .
Typical initiatives may include:
• Strategic customer relationship meetings • Customer and leadership visits • Delivery excellence initiatives • Demand planning and forecasting • Productivity, quality and operational improvement projects • Other VBU-level strategic priorities