Group Product Manager - Personalisation & AI - Hawthorn East
About this role
We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
About the team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
About the role
As Group Product Manager, AI Commerce, Search & Personalisation, you’ll lead how Coles uses AI to make shopping easier, more relevant and more intuitive for our customers.
Reporting to the Head of Design & Product within Coles Digital, you’ll set the vision and product strategy across AI-powered commerce, Search, Personalisation and Product Content. This includes developing new shopping channels and agentic experiences that help customers move from shopping intent to action, from understanding what they need and finding relevant products through to completing shopping tasks.
You’ll lead and develop a team of Product Managers, while partnering with a significantly broader delivery group across Engineering, Technology, Data and AI, Design, Trade and other areas of the business. You’ll provide clear direction across this complex environment, bringing teams together around shared priorities and ensuring products are delivered on time, within budget and to agreed expectations.
About you and your skills
• Extensive product leadership experience within retail and eCommerce environments • Experience leading multiple product groups, developing Product Managers and delivering outcomes through large, cross-functional Engineering and Technology Teams. • Demonstrated experience across AI-powered commerce, Search, Personalisation, product discovery or product content • A proactive and curious approach, with a passion for understanding, testing and trialling emerging AI capabilities • Strong commercial acumen, including experience managing budgets, investment priorities and product performance • Proven ability to develop product vision and strategy and translate these into clear, executable roadmaps • Strong stakeholder management and influencing skills across complex business units and functions • Excellent analytical and communication skills, with the ability to simplify complex product and technology decisions