Assistant Manager - Lobster Bar & Grill
About this role
About Us
Find Your Shangri-La in Shangri-La.
Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.
An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.
Luxury 5-Star Hotel in Hong Kong | Island Shangri-La
About the Role
As an Assistant Manager - Lobster Bar & Grill, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.
Key Responsibilities
• Oversee daily operations of the Restaurant and collaborate with the Chef on promotion, menus, budgets, and staff training. • Lead and motivate the Team to deliver exceptional service aligned with Hotel standards and exceed guest expectations. • Drive continuous improvement by introducing innovative ideas and recommending service enhancements. • Review guest feedback, critique forms, logbooks on operational issues and P&L statements. • Ensure all materials, equipment and machinery are properly used and regularly cleaned for prolong usage. • Ensure general maintenance of sections appointed and follow-up on work order forms with the Engineering Team. • Ensure all staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.
About You
• Diploma or above in Hospitality Management. • At least 4 years of experience in restaurants at prestigious Hotels or organizations, with minimum 3 years in Bar and Grill. • Sound knowledge of food and beverages and strong sense of market trends. • Demonstrated integrity, trustworthiness, reliability, responsibility and accountability. • Good command of spoken and written English and Chinese (both Cantonese and Mandarin).
Why Join Us
• A workplace that values your passion and supports self-realization and personal growth. • Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. • Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. • Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.