Service Technician
About this role
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
As a Mobile Sterilization Service Specialist, you'll lead the charge in installing, commissioning, maintaining, and decommissioning state-of-the-art Mobile Sterile Processing Departments across North America. You'll coordinate deliveries, direct subcontractors, ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on problem solver who thrives in fast-paced, customer-focused settings, this is your opportunity to make a real impact.
This role will require nationwide, overnight travel up to 90%.
More information about the Mobile Solutions and Mobile Sterile Processing business can be found here: Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS
What you will do as a Mobile Sterilization Service Specialist:
Primary Responsibilities – New and Relocation Installations (90%)
• Conduct pre-installation audits of hospital utilities to ensure readiness for equipment setup. • Complete all service documentation related to installation activities. • Verify that delivered equipment aligns with customer specifications. • Commission the STERIS Mobile SPD (Sterile Processing Department) by setting up, leveling, and expanding the 53-foot expandable trailer unit. • Make all internal mechanical, electrical, and plumbing connections; load ancillary equipment such as sinks, prep and pack stations, transport carts, and manifolds. • Direct and coordinate onsite trade workers (e.g., drivers, electricians, plumbers, general contractors) for final facility connections. • Provide operational in-service training on the Mobile SPD to clients. • Obtain client signatures upon commissioning completion and submit documentation to the Project Manager. • Maintain deployed Mobile SPD units, including performing field upgrades, modifications, preventive maintenance, installations, and responding to customer requests. • Serve as the primary customer liaison during deployment, managing relationships and conducting regular progress meetings. • Perform quarterly and annual maintenance on deployed units across North America. • Decommission Mobile SPD units by disconnecting utilities and unloading all ancillary equipment. • Direct onsite trades during decommissioning and ensure proper disconnection from facility sources. • Obtain client sign-off upon decommissioning and file documentation with the Project Manager.