Porter Manager
About this role
Description
Porter Manager
Naperville, IL
The Role at a Glance – Bill Jacobs Porter Manager
As a Porter Manager, you will play an essential leadership role in ensuring the service drive and porter operations run efficiently, safely, and professionally. Working closely with the Assistant Service Manager, you will oversee daily porter operations, maintain workflow, and ensure vehicles are handled with care and prepared in a timely manner. You will lead by example, holding team members accountable for attendance, productivity, safety, and delivering an exceptional customer experience.
What You’ll Do
The responsibilities include, but are not limited to:
RESPONSIBILITIES
• Monitor porter staff activities, attendance, and productivity. Provide ongoing feedback, recognize performance, and motivate and train team members to reach their full potential. • Communicate operational concerns, staffing issues, and situations that may disrupt business flow to the Service Manager and Sales Managers. • Coordinate and oversee porter support for the new and used vehicle departments, ensuring vehicles are prepared and available within expected timeframes. • Maintain an organized parking lot for inventory vehicles. Ensure vehicles are properly positioned, straightened, and rotated according to Sales Department management instructions. • Ensure vehicles are washed and maintained according to established quality and efficiency standards. • Coordinate and assist with snow removal operations, providing direction and oversight to porter staff to maintain safe and accessible areas. • Support daily staffing and scheduling needs to ensure adequate porter coverage across store hours and peak business periods. • Promote a safe, organized, and customer-focused work environment while ensuring team members follow established procedures and expectations.
What’s It Like to Work Here?
At Bill Jacobs, we love what we do. We take pride in working together, making meaningful contributions, and fostering a culture where people feel valued. Here, you’re not just a number—you’re part of the family. We believe in growing careers from the inside out, with opportunities to lead, learn, and level up.
What’s In It for YOU?
Our team members enjoy a positive work environment and competitive benefits, including:
• Health, dental, and vision insurance for you and your family (BCBSIL PPO plan) • Pet insurance • 401(k) with Company contributions every pay period • Life insurance • Paid time off • Legal benefits • Employee discounts on vehicles, parts, and service • Identity protection benefits • Leadership development and paid training opportunities • Paid holidays • A fast-paced, supportive team that celebrates wins and supports growth • Free access to a Physician Assistance Program • Free access to a Health Coach for personalized health and wellness support