Product Complaint Investigator II-Defined Term Employee (12 Months)

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the Role:

The Product Complaint Investigator executes product complaint investigations with increased technical ownership and moderate independence. This role ensures high-quality investigation outcomes aligned with regulatory requirements, corporate procedures, and performance expectations, while contributing to cross-functional collaboration and continuous improvement initiatives.

Work Mode:

This role follows a hybrid work model. Employees are expected to work from the local office at least three days per week, with the remaining days worked remotely.

Your Responsibilities Include:

• Perform product complaint investigations including decontamination, analysis, testing, and technical documentation. • Execute investigations for multiple product lines, including moderate to high complexity products. • Prepare SEFs with guidance from higher-level engineering roles as needed. • Conduct product analysis using measurement tools (e.g., calipers, micrometers, DMMs) and compare findings against specifications. • Support simple NPD activities through complaint retain analysis and data collection. • Maintain compliance with quality systems, procedures, and regulatory requirements. • Contribute to updates of work instructions (WI) and SOPs through technical feedback. • Participate in cross-functional meetings and escalate out-of-spec findings or test failures appropriately. • Support continuous improvement initiatives, GCIBS ideas, and VIP contributions. • Train and support junior technicians and new team members. • Manage laboratory operational tasks such as supply tracking and equipment ownership. • Deliver assigned project milestones and support cross-functional objectives.