Senior Support Lead
About this role
Job Summary
Job Description – Collibra & GCP Data Governance Support Engineer
Position Summary
We are seeking a Collibra & GCP Data Governance Support Engineer with strong hands-on experience in Collibra, Google Cloud Platform (GCP), GCP IAM, BigQuery Data Access Controls, and Google Workspace .
The role will provide L2 production and operational support for Collibra and GCP-based data governance and data access services. The candidate will be responsible for troubleshooting Collibra application issues, resolving user and data access issues, and implementing and managing BigQuery Data Access Controls , including Fine-Grained Access Control (FGAC), Row-Level Security (RLS), Column-Level Security (CLS), Policy Tags, and Data Policies.
The candidate should have strong troubleshooting skills and be comfortable working with end users, data owners, IAM/security teams, application teams, and engineering teams to investigate and resolve governance and access-related issues.
Key Responsibilities
Key Responsibilities
Collibra L2 Support
• Provide L2 operational and production support for the Collibra platform. • Troubleshoot issues related to Collibra application access, forms, workflows, Data Marketplace, and data access requests. • Investigate failed, stuck, or incorrectly routed requests and coordinate with appropriate teams for resolution. • Support users with Collibra access and data governance processes. • Troubleshoot Collibra integration and connectivity issues with GCP and other enterprise systems. • Analyze application and integration logs to identify root causes. • Escalate platform, infrastructure, or product issues to appropriate L3/vendor teams when required. • Maintain incident, problem, knowledge, and support documentation.
GCP IAM & Access Management
• Strong understanding and hands-on experience with Google Cloud IAM , including: • IAM roles and permissions • Predefined and custom roles • Users, groups, and service accounts • Resource-level IAM policies • Principle of least privilege • Investigate and resolve GCP authentication, authorization, and permission-related issues. • Analyze IAM policies to determine why users, groups, or service accounts are unable to access GCP resources. • Support user onboarding, offboarding, and access changes. • Work with application, security, governance, and data teams to provision appropriate access.