Technical Support Specialist

Job Summary

5+ yrs of relevant Expertise in IBM App Connect Enterprise (ACE), IBM Sterling B2B Integrator (SI), and Boomi Integration Platform .

• Thorough understanding of integration architecture, message flows, data mapping, transformation logic, and enterprise integration patterns. • Strong experience in IBM ACE production support, monitoring, troubleshooting, and minor enhancements. • Experience in environment upgrades, patching, deployment activities, and production support. • Proficiency in basic Java, ESQL, SQL, XML, and XSLT and Knowledge of XML schema validation and XSLT-based transformations. • Familiarity with messaging and integration patterns such as: • Publish/Subscribe • Request/Response • Event-Driven Architecture • Message Routing and Transformation • REST/SOAP Web Services • Experience with SSL/TLS certificate management, keystore/truststore configuration, and security troubleshooting

Key Responsibilities

• Strong hands-on experience supporting Boomi AtomSphere in production environments. • Experience with Boomi Corporate iPaaS and Boomi OCADO iPaaS monitoring, support, and troubleshooting. • Good understanding of Boomi processes, connectors, APIs, Atom Management, deployments, scheduling, and process reporting . • Should have knowledge on Azure cloud fundamentals and should be able to support. • Experience in incident management, problem management, RCA, and production support within SLA-driven environments. • Ability to analyse logs, troubleshoot integration failures, and resolve API/data flow issues. • Working knowledge of Microsoft Azure services including AKS, Storage, Key Vault, and Azure Monitor. • Hands-on experience with Terraform (Infrastructure as Code) , including module management, deployments, and environment support. • Experience using Azure DevOps for deployment and release support. • Knowledge of REST/SOAP APIs, JSON, XML , and integration support best practices. • Strong communication and stakeholder management skills. • Knowledge of ITIL processes (Incident, Problem, Change Management).

Skill Requirements

• Hands-on experience with IBM Sterling B2B Integrator (SI) administration , development, and support . • Strong knowledge of EDI standards including X12, EDIFACT, XML, CSV, Flat Files , and trading partner implementations. • Expertise in data mapping, transformation, validation, and transaction monitoring. • Experience in Trading Partner onboarding/offboarding , partner communication setup, and support. • AS2, SFTP, MQ, MFT, SMTP communication protocols. • SSL/TLS certificates, keystore/truststore management. • Network troubleshooting (firewalls, DNS, ports, connectivity issues). • Business process development and support.