Track Manager (Support & Operations)

Job Summary

Final technical escalation point for enterprise network and network security operations. Responsible for ensuring network availability, stability, security, performance, and compliance across Data Center, Campus, Branch, WAN, Cloud, and Security environments. Provides technical leadership for major incident resolution, root cause analysis, problem management, and service restoration activities. Drives network lifecycle management, technology refresh, automation adoption, and continuous service improvement initiatives. Collaborates with Tier 1, Tier 2, OEMs, ISPs, cloud providers, security teams.

Key Responsibilities

Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues.

Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments.

Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions.

Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting.

Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation.

Provide expert support for WAN, Internet, MPLS, SD-WAN, VPN, and hybrid connectivity solutions.

Lead implementation of approved network and security changes, migrations, upgrades, and technology refresh activities.

Support firewall, proxy, VPN, NAC, and secure access platforms, including policy management and security incident resolution.

Manage F5 load balancer platforms including VIPs, Pools, SSL certificates, HA validation, and platform upgrades.

Support AWS networking services including VPCs, Transit Gateway, Route Tables, Direct Connect, VPN, Security Groups, and NACLs.

Perform capacity planning, availability reviews, performance analysis, and resiliency assessments.

Coordinate with OEMs, TAC teams, ISPs, and service providers for complex issue resolution and restoration activities.

Drive compliance reviews, configuration baseline validation, drift management, audit support, and remediation activities.

Skill Requirements