Senior Analyst - English, Arabic, Microsoft Windows
HCLTechIndia
seniorArabic, English
About this role
Job Summary
Provides first-line (L1) technical support, resolving hardware, software, and network issues for global users via phone, email, or chat.\r\n
Key Responsibilities
Key responsibilities include managing tickets in tools like ServiceNow, ensuring high CSAT, adhering to SLA, and utilizing troubleshooting skills for Windows/mobile devices\r\n
Skill Requirements
Service Desk (English)
Other Requirements
ITIL process