Senior Program Manager
About this role
Job Summary
HCLTech is looking for an Engineering Mindset Leader to drive Application Development and Transformation-led delivery for the Ericsson account, focused on telecom network and OSS/BSS platforms. This role owns engineering culture, technical governance, and delivery quality across workstreams that demand carrier-grade reliability — acting as the senior technical anchor between HCLTech's delivery teams and Ericsson's engineering leadership.
Key Responsibilities
Key Responsibilities
Engineering Mindset & Culture
• Champion an engineering culture centered on reliability, performance, and carrier-grade quality. • Institutionalize rigorous code review, static/dynamic analysis, and secure-coding practices for network software. • Drive DevSecOps adoption — CI/CD, infrastructure-as-code, automated performance and regression testing. • Instill engineering discipline around non-functional requirements — availability, latency, and fault tolerance — appropriate to telecom SLAs.
Delivery Leadership & Technical Governance
• Own end-to-end technical delivery for Ericsson's AD/Transformation workstreams across network and OSS/BSS platforms. • Set up architecture governance — design reviews, standards, and NFR/availability sign-off — for carrier-grade systems. • Drive modernization toward cloud-native network functions, microservices, and containerization (Kubernetes/OpenShift). • Own technical risk and technical-debt management for systems operating under strict SLA and regulatory constraints. • Track and report engineering health metrics (availability, defect leakage, deployment frequency, MTTR) to account leadership.
Client & Stakeholder Engagement
• Act as the primary engineering counterpart to Ericsson's engineering and product leadership. • Translate Ericsson's network evolution and 5G roadmap into actionable engineering delivery plans. • Represent HCLTech in technical governance forums, steering committees, and architecture councils. • Build trusted-advisor relationships that grow HCLTech's engineering footprint within the account. • Operate as the embedded, on-the-ground engineering leader at Ericsson's offices, providing day-to-day client presence and bridging the onshore-offshore delivery model.
Team Building, Coaching & Talent
• Build, mentor, and retain an engineering team with strong telecom domain skills across development, QE, and DevOps. • Define skilling plans and technical career paths aligned to network engineering and cloud-native technologies. • Foster ownership, continuous learning, and engineering craftsmanship across the pods.