Senior Administrator - MDM Intune,Intune

Job Summary

We are looking for an experienced Patching & Software Deployment / Device Management L2 Engineer with approximately 6 years of experience in enterprise endpoint management and IT infrastructure operations. The role will be responsible for managing and supporting Windows endpoints, executing OS and third-party application patching, deploying software packages, maintaining device compliance, and troubleshooting complex endpoint-related issues. The ideal candidate should have strong hands-on experience with technologies such as Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Update for Business, Autopilot, PowerShell, and Active Directory. The candidate will work closely with Service Desk, Security, Application, Infrastructure, and Device Management teams to maintain a secure, compliant, and reliable end-user computing environment.

Key Responsibilities

Patch Management & Compliance Plan, test, deploy, and monitor Windows OS, Microsoft application, driver, firmware, and supported third-party application patches. Monitor patch compliance and investigate failed, missing, or non-compliant devices. Support remediation activities for security vulnerabilities and critical patch requirements. Software Deployment & Application Management Package, test, deploy, update, and uninstall enterprise applications using Intune and/or SCCM/MECM. Troubleshoot failed software installations, deployment errors, detection-rule issues, dependencies, and application conflicts. Coordinate application rollouts through pilot/testing and production deployment phases. Endpoint & Device Management Manage Windows endpoints through Microsoft Intune, SCCM/MECM, Windows Autopilot, and associated endpoint-management technologies. Support device enrollment, configuration profiles, compliance policies, application assignments, and device remediation. Troubleshoot device health, synchronization, policy-application, and management-agent issues. Incident & Problem Management Provide L2 support for complex patching, software deployment, endpoint configuration, and device-management incidents escalated from L1 teams. Perform root-cause analysis for recurring deployment and compliance failures and implement corrective actions. Work within agreed incident, request, change, and SLA processes. Automation & Operational Improvement Use PowerShell and related scripting capabilities to automate repetitive endpoint-management, reporting, validation, and remediation activities. Identify opportunities to improve patch success rates, deployment reliability, device compliance, and operational efficiency. Reporting, Governance & Collaboration Track operational metrics such as patch compliance, deployment success/failure, vulnerable devices, application compliance, and remediation status. Maintain technical documentation, deployment procedures, troubleshooting guides, and knowledge articles. Coordinate with Security, Infrastructure, Application, Service Desk, and Change Management teams for enterprise-wide deployments and remediation activities.