Senior Relationship Manager, International Clients

Job Summary

Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment.

Key Responsibilities

Implementation and oversight of the below individual responsibilities: • To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives. • To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products. • In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals • To participate in marketing and promotional activities for customer acquisition. • To source and call on individual prospects • To provide quality, efficient after-sales services • To manage anti-attrition and retention of clients • To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations. • To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc. • To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit. • To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

Key Measurables • Agreed individual sales target • Agreed service standards to customers • Operation control and sales compliance

Regulatory and Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Requires RNF to function role.

Other Responsibilities • Embed Here for good and Group’s brand and values in Singapore / International Clients / Msia Cluster. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Role Specific Technical Skills and Competencies

Priority Skills Action Oriented • Taking on new opportunities and tough challenges with a sense of urgency, energy and enthusiasm. Collaborates • Building partnerships and working collaboratively with others to meet shared objectives. Customer Focus • Building strong customer relationships and delivering customer-centric solutions. Courage • Stepping up to address difficult issues and saying what needs to be said. Instils Trust • Gaining the confidence and trust of others through honesty, integrity and authenticity. Nimble Learning • Actively learning from experimentation, success, and failures. Applying lessons learned to new problems. Decision Quality • Making good and timely decisions that keep the organisation moving forward. Develops Talent • Developing people to meet both their career goals and the organisation’s goals. Drives Vision and Purpose • Painting a compelling picture of the vision and strategy that motivates others to action. Gives Clarity and Guidance • Providing direction, delegating and removing obstacles to get work done.