Client Services Associate
About this role
Job Title: Client Services Associate
Reports To: Client Services Leadership
About the Role
As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.
From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience.
What You’ll Do:
• The Logistics Lead: Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle. • The Experience Curator: Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged. • The Problem Solver: Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder. • The Front-of-House Pro: Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure. • The Project Ally: Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.
Who You Are
• Customer-Obsessed: You believe that no task is too small and every interaction is an opportunity to provide 5-star service. • Tech-Savvy: You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software. • Organized & Agile: You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat. • A Natural Professional: You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.
The Requirements
• Education: High School Diploma or equivalent. • Experience: 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!). • Physicality: This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs). • Communication: Sharp verbal and written skills are a must for coordinating with vendors and employees. • Travel: Negligible