Applied Service Manager
About this role
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary
The Applied Service Manager shall direct, manage, recruit, plan, coach, and support a team of applied technicians on projects and maintenance. The position includes Applied and Industrial HVAC cooling systems large-tonnage systems at 100 + tons. Various types of equipment and applications including but not limited to; Water- and Air-Cooled Chillers, Cooling Towers, Fluid Coolers, Centrifugal pumps, Central Plants, Industrial Sites and Process cooling systems
Essential Duties & Responsibilities
• Oversee applied technicians who will receive work orders from the dispatch team.• Work directly with the Field Supervision to accomplish the following o Oversee the scheduling of all monthly PM inspections o Providing technical support to field applied technicianso Assisting the dispatchers in the ordering of “approved” parts and materials.o Estimating and writing repair work proposals for existing customerso Hold regular safety meetings, while promoting a safe work environment. • Performing site surveys for existing and prospective customers for new work after-sales lead is established.• Performing periodic inspections of all sites to ensure quality workmanship.• Perform periodic “ride-a-longs” with technicians to ensure corporate procedures.• Inspecting all vehicles for cleanliness, order, and proper maintenance• Oversee the maintenance of all inventories, including the main warehouse, service vehicles, and all sites (inventory ordering to be performed by dispatch).• Recruit and perform technician reviews and performance evaluations.• Make customer visits and coordinate regular customer review meetings with key branch accounts.• Work with the branch management team in developing the Branch Business Plan• Assist in developing new accounts and promoting service/maintenance growth. • Attend weekly branch operations meetings.
Qualifications
• Associates degree or equivalent experience• 5+ years’ HVACR management experience • 10+ years’ technical experience in HVACR, Facilities Management, or Construction Management. • Working knowledge of mechanical systems and applied HVAC equipment. • Ability to plan, organize, and align customer needs with available technicians.• Proficient with Microsoft applications.• Strong organizational, communication, and problem-solving skills.