Customer Service Employee

Share this page on: EKK Eagle Industry Hopelerweg 250 6468 XX Kerkrade info@ekk-europe.com Customer Service Employee Are you the connecting link between our customers and our internal organization? Are you a strong communicator, accurate and motivated by satisfied customers and a well-organized order process? Then we are looking for you! As a Customer Service Employee within our Supply Chain department, you are an important point of contact for our customers. You ensure that orders are processed correctly and translate customer needs into actions within our organization. You work closely with Sales, Purchasing, Production Planning and Shipping. Your Responsibilities - Manage and process ongoing, new, sample and PPAP orders - Ensure correct order processing in our administrative systems - Monitor orders, inventory and potential discrepancies - Process price adjustments and packaging instructions - Communicate with customers on customer service-related matters - Handle logistics-related questions regarding Incoterms, transport and dangerous goods - Support customs-related and daily operational logistics activities - Act as back-up for the Supply Chain Back Office - Work in accordance with IATF, AEO and HSE requirements Your Profile - MBO level 4 or Bachelor's degree level - Experience with administrative tasks and logistics processes - Knowledge of SAP and Microsoft Office - Knowledge of EDI/Web-EDI is an advantage - Good command of Dutch, English and German - Strong communication skills, accurate and customer-focused - Independent, stress-resistant and a true team player - Enthusiastic, positive and quality-conscious attitude What We Offer - A versatile position within our Supply Chain department - Frequent contact with international customers - An important role within the order and logistics process - A dynamic, international manufacturing environment - Close collaboration with different departments across the organizat...