Home Goods Associate - Koreatown (Mandarin Required)

Position Overview

Store Staff are frontline store employees primarily responsible for merchandising, replenishment and product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, Tester / sample / display-material management, work records, and issue reporting within their assigned area.

Under the direction of the Team Leader, Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the area is clean, service is friendly, and issues are promptly reported.

Job Responsibilities

• Conduct Standards & Work Discipline • • Maintain a neat and professional appearance; wear the required uniform, name badge, and work tools. • Remain focused on job responsibilities during working hours. Do not use a mobile phone on the sales floor, gather for non-work conversations, leave the assigned post without authorization, or otherwise negatively affect the customer experience. • Clock in/out, complete shift handoffs, and complete the Daily Work Process Form as required. • Customer Service & Basic Assistance • • Proactively greet customers with a smile and provide friendly service. • When customers ask about products, guide them to the appropriate shelf and provide a basic introduction. If an item is unavailable, explain politely and notify the Team Lead. • Promptly escalate complaints, returns/exchanges, negative feedback, or issues that cannot be resolved. • Merchandising, Replenishment & Product Put-Away • • Complete product shelving, front-facing, categorized merchandising, display organization, and shelf maintenance within the assigned area. • Replenish and organize products as required, keeping shelves full and orderly, price labels correctly matched, and aisles clear. • Return unwanted customer merchandise to the appropriate category/location or transfer it to the responsible area; do not leave merchandise piled or unattended. • Expiration, Shrink & Price Labels • • Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products. • Maintain price labels, promotional labels, and POP materials; promptly report pricing discrepancies or label errors. • Assist with shrink records, receiving exception records, and corrective-action feedback. • Area Cleanliness & Receiving Support • • Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment within the assigned area. • Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations. • Promptly report equipment, stockroom, merchandise, or safety exceptions to the Team Leader or Store Manager. • Tester / Sample / Material Management • • Maintain Testers, samples, trial-size products, display props, promotional gifts, and related materials as required. • Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed items. • Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.