Global Payroll Specialist – Canada

About the role

We’re looking for a Payroll Specialist to join Rippling’s Global Payroll Operations team and support payroll operations for our EOR customers across Canada.

Our Global Payroll Operations team plays a critical role in ensuring the success of Rippling’s global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products. This role sits at the center of Rippling’s global payroll operations, helping scale country-specific expertise and operational excellence across our Canadian EOR business.

The Payroll Specialist will own critical parts of the end-to-end payroll process, including inputs, corrections, off-cycle support, statutory payroll requirements, customer-facing payroll issues, and post-payroll resolution. Success in this role requires strong Canadian payroll knowledge and sharp judgment on tax and payroll treatment. The role requires the ability to troubleshoot complex issues across pay types, earnings, deductions, reimbursements, allowances, pensions/registered plans, statutory and leave-related payments, tax codes/TD1s, terminations, and CRA or Revenu Québec-dependent cases.

This is a highly cross-functional role for someone who combines Canadian payroll knowledge, strong customer-service skills and judgment, operational discipline, and a continuous-improvement mindset.

What you will do

• Respond directly to EOR customers’ and the EOR HR team’s payroll and tax inquiries across all provinces, providing clear, accurate, and timely guidance. • Advise customers and internal teams on Canadian payroll requirements, including CPP/QPP, EI, QPIP, income tax withholdings, statutory payments, pensions/RRSPs, taxable benefits, and reimbursements. • Own and advise on key components of EOR payroll processing for Canada, including inputs, approvals, corrections, off-cycle payments, statutory payroll outputs, and post-payroll review. • Manage payroll calendars, cutoffs, stakeholder readiness, and timelines to ensure accurate, timely payroll delivery across the region. • Manage and resolve customer cases end to end, including escalations, disputes, notices, and CRA/Revenu Québec correspondence. Resolve complex payroll and tax cases, including overpayments, final pay, severance, bonuses, reimbursements, TD1 forms, statutory documents (such as ROEs), deductions, pensions/RRSPs, and leave-related pay. • Create, review, and validate pay types, earnings, deductions, benefits, allowances, statutory payments, and leave payments with the correct payroll and tax treatment. • Liaise with CRA, Revenu Québec, and other agencies while reconciling payroll outputs, filings, deductions, pension contributions, and tax/social security amounts. • Document SOPs, recurring issues, and case-resolution steps, and create customer-ready knowledge articles to improve accuracy, consistency, customer education, and operational scalability.