Collections Team Manager

📍 Location: Woodstock, Cape Town

📊 Reporting To: Operations Manager

Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.

🌟 Why Join Us?

💼 Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.

🏆 Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.

🧘 Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).

🤝 A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.

🎯 Job Purpose:

To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

🧩 Key Performance Areas:

Under the guidance of the Operations Manager, you will be responsible for (but not limited to):

• Leading and driving performance across collections, productivity, and quality targets • Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed • Acting as the escalation point for complex queries and customer complaints • Ensuring compliance with business policies, industry regulations, and legislative requirements • Conducting regular performance reviews, coaching sessions, and staff development initiatives • Monitoring and analysing team performance metrics to drive continuous improvement • Submitting accurate and timeous reporting to management • Managing all administrative functions related to your team • Performing ad-hoc duties as required