Service Supervisor I

Be part of what makes us different.

You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on coaching, and a passion for customer service, you’ll ensure every interaction reflects Farm Boy’s commitment to the best fresh shopping experience. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience. • Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards. • Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business. • Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence. • Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds. • Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities. • Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain). • Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use. • Support the team with additional duties on a periodic basis.

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service. • Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience). • The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards. • For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete). • Strong mathematical skills with a high degree of accuracy in cash handling and transaction processing. • A collaborative leadership style supported by clear and effective organizational and communication skills. • Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions. • Flexibility to work a dynamic schedule including evenings, weekends, and holidays. • Fluency in English; French language skills considered an asset.