Grant-Desktop Support

• Operate all IT related job functions by travelling to the assigned office locations throughout New York City within the primary site in Brooklyn. • Responsible for local and remote end user support for other Programs & expansion centers. Resolve the helpdesk tickets in a timely manner. • Network basics, Windows 10/11 troubleshooting and Administration skills. • Troubleshoot, diagnose, and correct systems, network-related problems, and user-reported problems. Elevate to higher-level or outside resource, when necessary • Installation, configuration and maintenance of computer / Laptop hardware, monitors, printers, and other peripheral equipment. • Support staff with the use of technology and provide training to end users. • Familiarity with remote desktop applications and help desk software. • Participate in project initiatives as assigned. • Actively Interacting with the US IT shared Services team, Centers staff and other headquarters personnel. • Perform other duties as assigned • Four-year college degree in Computer Sciences, Information Systems, or related field; or equivalent working experience. • Three to Five years of experience in supporting IT environment including helpdesk and network infrastructure. • Excellent verbal and written communication skills required, including authoring technical documentation to support the IT environment. • Excellent customer service skills with the ability to deal with people in pressured situations. • Strong interpersonal and analytical skills. Must be detailed oriented with good follow-through skills. • Experience with windows, networking, Microsoft Office 365 and administration.

We provide:

• Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs • Company Picnics Volunteer Experiences • Access to Free Financial Counseling • Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us:

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.