Roving Occupancy Specialist - Matilija
About this role
Overview
COMPANY SUMMARY:
The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.
SUMMARY OF THE POSITION:
The Occupancy Specialist works as part of a team under the direction of the Property Manager, to lease units and provide customer assistance to the clients of the John Stewart Company. The Occupancy Specialist must relate well to people, exercise good judgment and discretion in dealing with residents, vendors, and co-workers. Key skills for this role include major organization skills, Knowledge of HUD, and Tax Credits, attention to detail and logic, above average customer service, problem identification and solving ability.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Responsibilities
PRIMARY JOB FUNCTIONS
Administration and Compliance:
• Ensures consistent application of the Resident Selection Policy • Complies with new policies and forms including leases and addenda with Leasing Staff • Exercises common sense, good judgment, consistency and self-control in day-to-day contact with Applicants and in other business-related matters. • Processes, completes and maintains accurate resident files at move-in within established regulatory guidelines. • Attends training and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Regional Manager. • Communicates all problems to Regional Manager for assistance in resolution. • Calculating rents for annual and interim recertification, identifying households with income reporting discrepancies and making rent adjustments.
Marketing and Lease Up
• Maintains high level of occupancy for the project. • Markets units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements. • Maintains and updates Waiting List in accordance with JSCo policy and procedures in addition to all applicable federal, state, local, and regulatory requirements. • Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to JSCo’s Resident Selection Policy. • Shows units and conducts tours of the property with prospective residents. • Ensures resident selection program compliance - HUD, TCAC, Home Program, RHCP, CAL HFA. AHP, etc (as applicable). • Obtains appropriate documentation, completes certifications, and collects deposits and rents in accordance with program policies and procedures. • Prepares regular market surveys, as requested.