Restaurant Management

A Restaurant Manager is responsible for the development of their team by providing strong, positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day.

RESPONSIBILITIES INCLUDE (but not limited to) Recruit, hire, train and develop their employees • Communicate job expectations to their employees • Plan, monitor, appraise and review their employees’ job performance • Provide coaching and feedback; disciplines when appropriate • Create and maintain a guest first culture in the restaurant • Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws • Ensure Brand standards and systems are executed • Prepare and complete action plans; implement production, productivity, quality and guest service standards • Complete audits and implement plans to drive system improvements • Control costs to help maximize profitability • Execute all in-restaurant marketing promotions in a timely manner • Execute new product roll-outs including team training, marketing and sampling • Set sales goals and track results

REQUIREMENTS –

• Must be able to lift a minimum of 30 lbs • Must be able to stand for 6+ hours at a time • Must be 18+ years or older • Must be authorized to work in the U.S. • Fluent in English COMPETENCIES

Guest Focus

· Understands and exceeds guest expectations, needs and requirements

· Develops and maintains guest relationships

· Displays a sense of urgency with guests