Front Desk Assistant

This posting will remain open until filled. Priority consideration for applications received by November 13, 2026.

As a member of the Student Services Division, the Front Desk Assistant reports to the Director of Counseling. Under general supervision, the Front Desk Assistant provides administrative and program support for the Counseling Center, also supporting the flow of TRIO and being a welcoming presence to all students and potential students entering the suite and needing support.

This position functions as these programs’ representative and resource, having contact with program participants, staff, faculty, and community partners.

This position is a part-time (1050 hour) position, schedule: Mon-Thurs 11am-3 p.m. & Fri 11am-2pm (or agreed upon within the suite to better support programs) with a regular 15 hours per week.

This position has a maximum of 1,050 hours within a one-year period. It is a temporary position intended to support the Counseling Center and TRIO suite and above all, general student care and well-being.

Reporting to the Director of Counseling this position will: Customer Service: • Provide excellent customer service to students seeking assistance at the Counseling Center/TRIO Suite; o (e.g. Assistance with scheduling, understanding services, coordination of care, knowledge of campus and campus resources) • Make referrals to campus departments and resources; direct students to appropriate faculty advisors and /or community resources; • Provide information regarding program policies and activities;

Administrative :

• Facilitate new student onboarding and “paperwork”/confidential file maintenance compliant with FERPA, HIPAA standards, and WAC/RCW for Counseling Center; • Triage students upon appointment arrival or with navigation of next steps based on needs.

Student Services:

• Provide back-up support to other Student Services offices as needed; • Provide back-up support for tabling events.

Ability to:

• Communicate effectively (verbal and written); • Provide excellent customer service and remain calm in a demanding, fast-paced environment; • Professionally represent the Student Services Division, responding to inquiries from faculty, staff, administrators, parents and community members.

Minimum: • High school graduation or equivalent; AND • Two years of office related experience in a customer service environment; OR • Equivalent education/experience. Desired: • Associate's Degree; • Experience in higher education student services; • Fluency in languages other than English; experience working with students from diverse linguistic backgrounds; ability to communicate effectively and warmly with students who have varying levels of English proficiency" • Experience and knowledge of mental health and medical settings.