Service Leader

Join Our Team

Mike’s Red Tacos is hiring Shift Leaders who lead by example, deliver excellent guest service, and work alongside their teams throughout the restaurant.

We specialize in birria tacos made with fresh, high-quality ingredients. Our Shift Leaders help keep each shift organized, support team members, and maintain our standards for food quality, cleanliness, accuracy, and timely service.

This position requires paid cross-training and hands-on work in every department: front of house, kitchen, prep, and dishwashing. Shift Leaders are expected to learn, demonstrate proficiency in, and regularly perform these duties after training. Assignments rotate based on business needs, staffing, and management direction, consistent with applicable law and reasonable accommodation requirements.

Compensation and Schedule

Mike’s Red Tacos pays at least the applicable federal, state, local, or industry-specific minimum wage, whichever is highest. Overtime is paid as required by law. All work time, including required training, meetings, and work-related tasks, must be accurately recorded and will be paid.

Schedules may include opening shifts, closing shifts, weekdays, weekends, evenings, and holidays. Availability and scheduling expectations will be discussed during hiring. Scheduled hours vary based on business needs, employee availability, and location.

Reasonable accommodations and legally protected time off will be provided as required by law.

Shift Leadership Responsibilities

• Lead by example through professional communication, teamwork, dependable performance, and hands-on support. • Coordinate station assignments and shift priorities within authority delegated by management. • Check that stations are stocked, prep is ready, and the team is prepared before peak service periods. • Monitor ticket times, order accuracy, food presentation, cleanliness, and guest satisfaction. • Identify service bottlenecks, communicate priorities, and step into stations where support is needed. • Coordinate coverage so employees can take timely, uninterrupted meal and rest breaks as required by law. Escalate coverage problems promptly. • Train and coach employees on approved procedures and communicate training progress and additional support needs to management. • Address guest concerns calmly and professionally, following company procedures and approval limits. • Complete opening, shift-change, and closing checklists, including assigned cash counts and security procedures. • Provide clear shift handoffs covering staffing, prep, inventory, equipment, guest concerns, and unresolved issues. • Promptly report injuries, safety concerns, equipment problems, food safety issues, and employee concerns to management.