Leasing Agent (Public Housing Department)

Performs routine clerical and operational work involving leasing, marketing, prospect screening, rent collection, initial application intake, continued occupancy, tenant re-certifications, and customer service. Models and ensures high performance and customer service delivery consistent with Opportunity Home San Antonio's mission, vision, core values, and Strategic Plan.

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

Leasing, Marketing & Prospect Engagement • Tours apartment community with prospective clients, explaining property benefits, available resident services, unit features, application procedures, and lease contracts.

• Processes applications, resident transfers, initial intake, move-ins, and move-outs in a timely manner via property management databases in accordance with ACOP and SOPs.

Resident Services, Occupancy & Case Management Compliance • Addresses client needs and eligibility in compliance with Fair Housing Laws and Resident Selection Plans.

• Generates lease renewals, initial applications, and tenant re-certifications in a timely manner. • Receives deposits, rent payments, and other funds owed; provides receipts and records transactions accurately per SOPs. • Receives and records payments, maintains delinquent rent rolls, and accurately inputs rent data into management systems. • Completes resident interviews and processes changes of income. • Directs residents to internal and external support services, conducts resident mediations to resolve conflicts, and prepares Reasonable Accommodations requests. • Issues lease violations, warning letters, and prepares/processes recommendations for violations.

Property Operations, Administrative & Technical Support

• Conducts move-in, move-out, housekeeping, and wellness inspections of units. • Monitors property curb appeal at assigned developments and reports concerns. • Communicates clearly with maintenance staff regarding duties and work order responsibilities. • Enters, tracks, and processes work orders and resident requests using designated property management software. • Generates, completes, and analyzes weekly, monthly, and special operational reports in Opportunity Home software as required by management. • Assumes non-supervisory duties of the Community Manager or Assistant Community Manager in their absence. • Screens and directs visitors, stakeholders, vendors, and suppliers to appropriate personnel. • Ensures accurate daily timekeeping data entry. • Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. • Participate in Trauma Informed Care (TIC) initiatives, including training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization. • Employees are expected to use Generative AI solutions ethically and responsibly. • Other duties as assigned.